koin 138 Casino & Sportsbook FAQ

Opening an account on koin 138 takes a few minutes. First, visit our registration page and enter your email or phone number, create a password, and confirm your date of birth. Next, you provide your full name, address, and city — if you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, make sure your address is current. After that, we send a verification code to your email or SMS. Once you confirm the code, your account is active and you can log in. To deposit or withdraw, you must complete KYC verification by uploading identity documents. Our review team processes these within a business day, and you will receive a notification when your account is approved for transactions.

We ask for two documents to verify your identity. First, a clear photo of your government-issued ID — such as a national identity card, passport, or driver's license — showing your name, date of birth, and ID number. Second, a proof of address dated within the last three months, such as a utility bill, bank statement, or rental agreement. Both documents must be legible and show your full name. If the name on your ID does not match the name on your address proof, include a brief note explaining the difference. Upload both files through your account dashboard, and our verification team will review them within one business day. If any detail is unclear, we will ask you to resubmit.

On the login page, click the "Forgot password?" link. Enter the email address or phone number associated with your account, and we will send a password-reset link or code. Click the link or enter the code on the reset page, then create a new password. Make sure your new password is at least 8 characters and includes a mix of letters, numbers, and symbols. If you do not receive the reset email or SMS within a few minutes, check your spam folder or contact our support team. We can also help you regain access if you no longer have access to the email or phone number you registered with — in that case, our team will verify your identity using your KYC documents before issuing a reset.

Depositing via online payment, e-wallet, or mobile banking is straightforward. Log in to your koin 138 account, go to the Deposit page, and select your preferred e-wallet. Enter the amount you wish to deposit, and we will show you a payment code or QR code. Open your e-wallet app, scan the code or enter the reference number, and confirm the payment. The funds arrive in your koin 138 balance within a few minutes. If the deposit does not appear after subject to verification, check that the payment went through in your e-wallet app. If it did, contact our support team with your transaction ID and we will investigate. Deposits via local payment and online payment follow the same process.

We do not charge a fee on deposits or withdrawals. The amount you deposit is the full amount that arrives in your account. However, your bank or e-wallet provider may charge their own fee — for example, some banks charge a small fee for transfers via e-wallet, mobile banking, local payment, or online payment. We recommend checking with your bank or e-wallet before you deposit. On withdrawal, the amount you request is sent to your registered payment method without any deduction from koin 138. If your bank or e-wallet charges a fee on the receiving end, that is between you and your financial institution. Our support team can explain the withdrawal process and help you choose the payment method that works best for you.

Withdrawal times depend on your payment method and your bank's processing speed. E-wallet withdrawals to e-wallet, mobile banking, local payment, or online payment typically arrive within 1–2 hours during business hours. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take 1–3 business days, depending on whether the transfer is same-bank or inter-bank. During holidays such as Idul Fitri or Imlek, processing may take longer. Once you request a withdrawal, our team reviews it for compliance and fraud checks, which usually takes a few hours. You will receive a notification when the withdrawal is approved and sent to your bank or e-wallet. If a withdrawal is delayed beyond the expected window, contact our support team with your withdrawal reference number and we will investigate.

RTP stands for Return to Player and is a percentage that describes the long-term theoretical payout of a slot game. For example, if a game has an, it means that over a very large number of spins, the game is designed to return non-specific info of all money wagered, with the remaining non-specific info going to the operator. RTP does not predict what will happen in a single session or day — it is a statistical average over thousands or millions of spins. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways each have their own RTP, which you can find in the game information panel. Understanding RTP helps you choose games that match your preferences, but remember that every spin is independent and past results do not influence future outcomes.

Our weekly cashback is a promotional offer that returns a small percentage of your net losses during the week. To qualify, you must have an active, verified account and meet any minimum activity requirement listed in the promotion terms. Cashback is calculated on your net loss — the difference between total wagered and total won — across all eligible games during the promotion period. The cashback amount is credited to your account on a set day each week, usually Monday or Tuesday. Cashback is subject to terms and conditions, such as a maximum cap per week and a requirement to wager the cashback amount before you can withdraw it. Check the promotions page on koin 138 for the current offer details and any conditions that apply.

To place a bet on Liga 1, Piala AFF, or other football tournaments, log in to your koin 138 account and navigate to the Sportsbook section. Browse the upcoming matches and select the one you want to bet on. You will see a list of available markets — such as match winner, total goals, or both teams to score. Click on the odds for the outcome you choose, and the bet slip will appear on the right side of the screen. Enter your stake amount and review the potential payout. Click "Place bet" to confirm. Your bet is now active, and you can track it in your bet history. If the match result matches your prediction, your winnings are credited to your account. Remember that all bets are subject to the rules and odds displayed at the time you place the bet.

Our live-dealer section features real dealers and multi-camera feeds from professional studios. You can play blackjack, where you aim to reach 21 without going over; roulette, where you predict where the ball will land on the wheel; baccarat, a card game where you bet on the player, banker, or a tie; and Dragon Tiger, a fast-paced card game. Each table has a live dealer, and you place bets using your mouse or touch screen. The dealer's actions are broadcast in real time, so you see every card dealt and every spin of the wheel. Tables operate during set hours, and you can join any table that has available seats. Minimum and maximum bet amounts vary by table, so choose one that suits your budget.

We collect personal information — such as your name, address, email, and payment details — only to verify your identity, process deposits and withdrawals, and respond to your support requests. Your data is stored on secure servers and accessed only by staff who need it to complete a specific task. We use encryption to protect data in transit and at rest. KYC documents you upload are kept for the period required by law and then securely deleted. We do not sell or share your personal information with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please read our Privacy policyIf you have questions about your data or wish to request a copy of the information we hold about you, contact our support team.

Our customer support team is available during business hours through multiple channels. You can reach us via live chat on the koin 138 website — click the chat icon in the bottom right corner of any page. You can also email us at the address listed on our About us page, and we will respond within one business day. For account-specific issues, log in to your account and submit a support ticket through the Help section. Include as much detail as possible — such as your account reference, the date of the issue, and any relevant screenshots — so our team can help you quickly. We support multiple languages and aim to resolve most issues within a few hours during business hours.

Keep your account secure by using a strong, unique password that you do not share with anyone. Change your password regularly and never give your login details to support staff — our team will never ask for your password. Enable any additional security features offered by koin 138, such as two-factor authentication if available. Log out of your account when you finish playing, especially on shared devices. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We monitor accounts for suspicious activity and may temporarily lock an account if we detect unusual behavior. If your account is locked, our team will help you regain access after verifying your identity using your KYC documents.